Another study on how “docs” rate caught my eye. This one compared ratings as collected on behalf of offices and hospitals to those on social media sites on the same providers.
Formal ratings focused on the courtesy, communication skills, perceived medical or surgical skills, nursing staff, wait times, etc.
Social media ratings tended to focus more on front desk staff, office décor, TV channels, pleasantness or not of others in the waiting area, etc.
Interesting dichotomy. Looking at both should give a better picture.
And then there are ratings done by insurers. These tend to focus on factors such as did I prescribe a generic oral bisphosphonate to everyone, rather than did I counsel the patient on improving nutrition.
Understanding ratings is not as easy as it looks.
Jay Ginther, MD
Categorised in: Healthcare Professionals